OUTSOURCING SERVICES

I’d like to take a few moments to quickly introduce you to our company. ONE Contact Center has been providing its clients outstanding contact center services at unbelievably low rates since the year 2000. In fact, our average customer satisfaction ratings (CSAT) exceed 95%.

Here’s a short list of reasons to contact us:

1) We provide all the services you’d expect: inbound customer service, telemarketing, appointment setting, virtual assistants, and award winning email and chat support.
2) We can likely save you money - rates starting as low as $8.50 per agent hour with no additional overhead for you to pay!
3) We’ll help raise the service level bar – your customer’s satisfaction is our #1 priority.
4) We are incredibly flexible – we offer month to month contracts for initial pilot programs.
5) We have a top notch quality assurance process - all agent key logs (data typed into PCs) are under real-time supervision and we randomly review and score voice recordings, e-mails and chat logs.

Here’s a testimonial from one of our clients, an online retailer with over $600M in annual revenue:

“Over the past 3 years, OCC has been an important partner as we strive to offer greater value to our customers. As our company has grown and adapted to the needs of the international customer, OCC has been a valued partner which has grown right alongside iHerb….”
Whether you are new to outsourcing or are simply interested in the possibility of improving the service offered to your customers, give us a call. Then let our quality and savings drive your decision to grow with us.
Also, be sure to click on the link below which provides a testimonial from StellaService Inc. which confirms our #1 standing in their prestigious customer service benchmark which includes over 150 major U.S. online retailers including Apple and Amazon.

ONE Contact Center Benchmark video https://vimeo.com/188705371

Can we set up a call to review your existing program and explore the opportunity to partner with your organization? If this is of interest you can schedule a call with me by clicking here.