DELIVERING GREAT CUSTOMER EXPERIENCES: HOW TO WIN AND KEEP CUSTOMERS COMING

Delivering Great Customer Experiences: How to Win and Keep Customers Coming Back


May 16, 2019
8:00 AM to 12:00 NN
AIM CONFERENCE CENTER
?Benavidez corner Trasierra Streets, Legaspi Village, Makati City, Philippines

Learning Investment for this 1-Day Learning Session
Regular Rate : P 6,988 + VAT

Register Now for the FREE Learning Session
and pay on or before May 02, 2019

Pay only P 1,998 + VAT per seat
(Minimal fee includes Certificate, AM & PM Snacks and Venue Rental)


REGISTER NOW! CALL US AT

877-6502 | 832-1409
(Globe) 0917-3257870
(Smart) 0919-6142598


Learning Session Description

Great Customer Experience Strategies (GCES) encompass all customer touchpoints across the organization. From product or service awareness and discovery, to employee interaction and negotiation, to the purchase and use of products or services, customers use their experience to sum up and gauge their satisfaction level which can result to either customer loyalty or disgust. This learning session aims to equip participants with the skills to understand your clients’ needs, to come across as reputable and trustworthy professionals, and to deliver excellent service to your clients so as to retain them as highly delighted customers.
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Learning Session Objectives

In this learning session, your participants and your organization will be able to:

? ?? ? • Creatively Deliver Faster and Better Service;
? ?? ? • Effectively Connect With Customers and Ensure Delightful Customer Experience;
? ?? ? • Build Your Credibility with Customers and Add Value to Your Organization; and
? ?? ? • Encourage Repeat Business.
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Learning Session Outline

A. Secrets to a Strong Foundation of Excellent Service
? ?? ? • Understand How Excellent Customer Service Increases Income and Upholds ?Organizational Health

B. Delighting the Internal and External Customer
? ?? ? • Recognize the Two Levels of Customer Service

C. Managing Customer Expectations
? ?? ? • Save Time and Reduce Stress by Focusing on the Top Two Expectations of Customers

D. Words, Whisper, and the World Wide Web
? ?? ? • Understand the Power of Words, the Social Media and the Use of Persuasive Language ?Patterns
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Learning Investment for this 1-Day FREE Learning Session

Regular Rate : P 6,988 + VAT

Register Now for the FREE Learning Session
and pay on or before May 02, 2019

Pay only P 1,998 + VAT per seat
(Minimal fee includes Certificate, AM & PM Snacks and Venue Rental)

LEARNING INVESTMENT INCLUDES: A “Fun-filled” learning experience, complete with certificates
and freebies! plus… AM Snacks and PM Snacks!

To ensure a hassle-free payment experience and to avoid long queue at the cashier on the day of the event, we encourage you to pay on or before the deadline
February 13, 2019 Or pay On-site Rate of P2, 498 + VAT
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FOR MORE INFORMATION, EARLY REGISTRATION AND FOR SPONSORSHIP OPPORTUNITIES,
CALL US AT


ARIVA Academy Philippines, Inc.

877-6502 | 832-1409

(GLOBE)

0917-3257870 | 0915-9420184

(SMART)

0919-6142598

Email:

[email protected]

R E G I S T E R O N L I N E: www.Ariva.com.ph